Legal
Terms of Service
The agreement between you and Recovery Lab UK Ltd when you book a session, hold a membership, or use a cabin. This version sets out the structure of that agreement so it can be reviewed and completed before launch.
Legal copy to be reviewed by a qualified solicitor before production launch.
This page exists so the structure, tone and placement of the document can be agreed now. The section headings are indicative and the text under each is a placeholder describing what will be drafted — it is not a set of terms and it creates no obligations for anyone.
Who we are and how to reach us
Placeholder — company identity, registered office, company number, VAT number and the contact routes that count as formal notice to Recovery Lab UK Ltd.
These terms and when they apply
Placeholder — what forms the contract between us, when it starts, and which other documents (privacy notice, safety guidance, cookie notice) form part of it.
Eligibility and account requirements
Placeholder — minimum age, one account per person, accuracy of the details you give us, and what happens if someone else uses your booking.
Bookings, sessions and check-in
Placeholder — how a booking is formed and confirmed, session length, the check-in window, late arrival and no-show handling, and access via the QR code.
- Placeholder — what a confirmed booking entitles you to.
- Placeholder — the check-in window and what happens either side of it.
- Placeholder — sharing a cabin, capacity limits and guests.
Prices, payment and receipts
Placeholder — pricing in pounds sterling including VAT, accepted payment methods, when we take payment, failed payments, and how receipts are issued.
Memberships, credits and renewals
Placeholder — how plans renew, how credits are granted and expire, rollover limits, and what happens to credits when a plan ends.
Changes, cancellations and refunds
Placeholder — your cancellation rights including the statutory ones, our free-cancellation window, refunds versus credit returns, and cancellations we make (maintenance, faults, closures).
Your responsibilities in the cabin
Placeholder — following the safety guidance and cabin rules, hygiene expectations, not admitting other people, and reporting faults or damage.
Suspension and termination
Placeholder — the circumstances in which we may suspend an account or refuse a booking, notice we will give, and how you close your account.
Our liability to you
Placeholder — liability to be drafted by a solicitor, including the categories that cannot lawfully be excluded from a UK consumer contract.
Host gyms and third-party facilities
Placeholder — the split of responsibility between us and the gym whose building the cabin sits in, covering opening hours, changing rooms and site access.
Complaints and dispute resolution
Placeholder — how to complain, our response times, escalation, and the governing law and jurisdiction clause.
Changes to these terms
Placeholder — how and when we may change these terms, the notice you will receive, and which version applies to a booking already made.
Questions about this page?
Email hello@recoverylab.co.uk or use the contact form and we will point you at the right person.
Contact us